Terms of service

Last updated: 27 September 2026

1. Who we are

The website beebrothers.ro (the "Website") is operated by BEE BROTHERS S.R.L., a Romanian company registered at Carand, jud. Arad, nr. 161, cam. 1, 317070, Romania, Trade Register no. J2024050580000, VAT/Tax ID RO51063291 ("Bee Brothers", "we", "us", "our").

Bee Brothers is a registered beekeeping operation with an ANSVSA exploitation code and ANSVSA authorisation to breed and sell queen bees and bee colonies.

Contact: contact@beebrothers.ro · +40 762 838 451

2. Scope and acceptance

These Terms of Service ("Terms") govern your use of the Website and every order you place with us. By placing an order you confirm that you have read and accept these Terms, together with our Privacy Policy, Shipping Policy and Refund Policy.

You must be at least 18 years old to place an order. Our store runs on the Shopify platform; payments are handled by Shopify and its payment providers, and we never see or store your full card details.

Nothing in these Terms limits the rights you have as a consumer under Romanian law or the mandatory consumer-protection law of your country of residence in the EU.

3. Our products

We sell live queen bees (including Buckfast and Carniolan lines, in variants such as naturally mated, F0 and queens mated in a controlled environment) and related products described on the Website.

  • Live animals. Queens are living animals. Size, colour and appearance vary naturally and may differ slightly from photos.
  • Breeding information. Descriptions of lines, mating method and traits (temperament, productivity, hygienic behaviour, etc.) reflect our breeding work and experience. Behaviour of a colony also depends on local climate, forage, management and the colony the queen is introduced into, so we cannot guarantee specific results in your apiary.
  • Introduction and acceptance. We guarantee that the queen is alive and mated/laying (as described for the product) at the time of delivery. Acceptance by your colony depends on introduction method and colony condition, which are outside our control. Losses after introduction are not covered, but we are always happy to advise on introduction.

4. Prices and payment

  • Our prices are set in euro (EUR). You can see prices and pay in your local currency; the amount is converted automatically at the current exchange rate by Shopify Payments. Your bank or card issuer may charge its own conversion fees. Prices include VAT where applicable. Shipping costs are shown separately at checkout before you pay.
  • Volume discounts, where offered, are applied as displayed on the product or pre-order page at the time of your order.
  • Payment is made online at checkout through the methods shown there. Your order is confirmed once payment is received and you receive our order confirmation email.
  • If a product is shown at a clearly wrong price because of an obvious error, we may cancel the order and refund any amount paid in full.

5. Pre-orders and delivery weeks

Most queens are sold as pre-orders for a future season (for example, the 2027 season). When ordering, you choose a delivery week (e.g. "S25 – 16 June").

  • Payment: pre-orders are paid in full at checkout.
  • Timing depends on nature. Queen rearing and mating depend on weather and colony development. The selected week is our planned dispatch week. If weather or biological conditions require it, we may move dispatch by 1–2 weeks and will notify you by email as early as possible.
  • If we need to delay by more than 2 weeks, or cannot supply the ordered queens at all, you may choose a later date, an alternative product, or a full refund of the amounts paid for the affected items.
  • Changes by you: you may request a change of delivery week, subject to availability, by emailing us within the cancellation period below.
  • Cancellation by you: you may cancel free of charge, with a full refund, up to 60 days before the selected delivery week for pre-orders, and up to 14 days before the planned dispatch date for regular (in-season) orders. After these deadlines the queens are already being reared for your order and the order can no longer be cancelled, except where section 5 gives you a right to a refund because of a delay on our side.

6. Shipping and live arrival

  • We ship queens in cages with attendant bees and candy, by UPS, to all countries of the European Union.
  • Be available. Please provide a correct address and phone number and make sure someone can receive the parcel. Open it immediately, keep the cages out of direct sun and heat, and follow the care instructions included.
  • Live arrival guarantee. If a queen arrives dead, email us at contact@beebrothers.ro within 24 hours of delivery with your order number and a full, continuous video showing the cage with its seal intact (unopened) and the dead queen(s) inside. We will replace the queen or refund its price. Claims without such a video, or with an opened seal, cannot be accepted.
  • The live arrival guarantee does not apply if the parcel was refused, not collected, left uncollected at a pick-up point, delayed because of an incorrect or incomplete address, or not opened promptly after delivery.
  • Import rules. Bees are subject to animal-health rules. We issue the veterinary documents required for shipments within the EU. For destinations outside the EU, or where your country has extra requirements, you are responsible for checking and meeting local rules before ordering.

7. Right of withdrawal

Under Romanian Government Emergency Ordinance no. 34/2014 (implementing EU Directive 2011/83/EU), consumers normally have 14 days to withdraw from a distance contract. This right does not apply to live queen bees and bee colonies, because they are goods liable to deteriorate rapidly (art. 16 letter d) of GEO 34/2014) and cannot be returned safely.

For pre-orders that have not yet been shipped, the cancellation rules in section 5 apply. For non-living products (if any), the standard 14-day withdrawal right applies as described in our Refund Policy.

8. Complaints

If something is not right with your order, please contact us first at contact@beebrothers.ro with your order number and, where relevant, photos. We aim to answer within 2 working days.

9. Limitation of liability

We are responsible for supplying the products as described and for the guarantees set out in these Terms. To the extent permitted by law, we are not liable for indirect or consequential losses (such as lost honey production or loss of colonies), for results that depend on beekeeping practice, local conditions or colony acceptance, or for delays caused by carriers, weather, disease-control measures or other events beyond our reasonable control. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence or for fraud.

Handling bees carries a risk of stings. You are responsible for using appropriate protective equipment and for taking precautions if you or anyone around you is allergic to bee stings.

10. Use of the Website and intellectual property

All content on the Website — text, photos, videos, logos and the Bee Brothers name — belongs to Bee Brothers or its licensors. You may not copy, reproduce or use it commercially without our written permission. You must not misuse the Website, including by attempting to disrupt it, scraping it, or using it for any unlawful purpose.

We may refuse or cancel orders that appear fraudulent or that are placed in breach of these Terms; in that case, any payment is refunded in full.

11. Reviews and comments

If you submit reviews, photos or comments, you confirm they are honest and your own, and you allow us to display them on the Website and our social media. We may remove content that is unlawful, offensive or misleading.

12. Personal data

We process your personal data in accordance with the GDPR (Regulation (EU) 2016/679) and our Privacy Policy.

13. Governing law and disputes

These Terms are governed by Romanian law. If you are a consumer residing in another EU country, you also keep the protection of the mandatory rules of your country of residence.

We try to resolve every complaint amicably. Consumers in Romania may also contact the National Authority for Consumer Protection (ANPC) – anpc.ro – and use Alternative Dispute Resolution (SAL): anpc.ro/ce-este-sal. Consumers in other EU countries may contact the European Consumer Centre in their country. Otherwise, disputes are settled by the competent courts of Romania, without affecting a consumer's right to bring proceedings in their country of residence.

14. Changes to these Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order.

15. Contact

BEE BROTHERS S.R.L.
Carand, jud. Arad, nr. 161, cam. 1, 317070, Romania
Reg. no. J2024050580000 · VAT RO51063291
Email: contact@beebrothers.ro
Phone: +40 762 838 451