Politique d’expédition

Last updated: 27 September 2026

This policy explains how we ship live queen bees. It complements our Terms of Service and Refund Policy.

1. Where we ship

We ship to all countries of the European Union with UPS. We do not currently ship outside the EU.

2. When we ship

  • Pre-orders: shipped in the delivery week you selected at checkout (for example "S25 – 16 June").
  • Regular (in-season) orders: shipped on the planned dispatch date shown for the product.
  • We only dispatch from [Monday to Wednesday], so queens don't spend a weekend in transit.
  • Weather and nature: queen rearing depends on weather and colony development. Dispatch may move by 1–2 weeks, and we may also hold a shipment during extreme heat or cold to protect the queens. We will always notify you by email. If the delay is more than 2 weeks, you can choose a later date, an alternative product or a full refund (see our Refund Policy).

3. Shipping costs and tracking

  • Shipping costs depend on the destination country and are shown at checkout before you pay.
  • Once your order is shipped, you will receive an email with your UPS tracking number.
  • Delivery times depend on the destination and on UPS. We do not charge customs duties, because we ship only within the EU.

4. Packaging and veterinary documents

  • Each queen travels in a cage with attendant bees and candy, packed to be well ventilated and protected during transport.
  • Bee Brothers is registered with ANSVSA and authorised to sell queen bees. Every shipment travels with the veterinary documents required for moving bees within the EU.

5. Your delivery details

  • Please enter a complete, correct address and a phone number where UPS can reach you. UPS may call you to arrange delivery.
  • Make sure someone can receive the parcel on the delivery day. If you are not available, UPS may leave the parcel at a UPS Access Point; please collect it as soon as possible.
  • If you need to change your address, email us at contact@beebrothers.ro before your order is shipped.
  • If a parcel is delayed or returned because of an incorrect or incomplete address, or because it was refused or not collected, the live arrival guarantee does not apply and any re-shipping is at your cost.

6. When your queens arrive

  • Open the parcel straight away and check the queens.
  • Keep the cages in a cool, shaded place, away from direct sun and heat, and follow the care instructions included in the parcel.
  • Introduce the queens into your colonies as soon as possible.

7. Live arrival guarantee

If a queen arrives dead, email contact@beebrothers.ro within 24 hours of delivery with your order number and a full, continuous video showing the cage with its seal intact (unopened) and the dead queen(s) inside. We will replace the queen or refund its price. Full details are in our Refund Policy.

8. Contact

BEE BROTHERS S.R.L. · Email: contact@beebrothers.ro · Phone: +40 762 838 451